A5 Viajes a Tu Medida Privacy Policy

Last update date: October 7, 2025

Introduction

At A5 Viajes a Tu Medida, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains what information we collect through the website www.a5viajesatumedida.com and via our contact channels (email and our social media platforms: Facebook, Instagram, and WhatsApp), how we use it, with whom we share it, and what rights you have as a user

By using the site, contact form, subscription, etc., you accept the terms of this policy and authorize us to process your personal data as described herein.

What data we collect

• First name, last name: when you fill out a contact form, quotation request, or reservation.
• Email: to respond to messages, send quotations, newsletters, or offers, if you authorize it.
• Phone/mobile: to communicate with you, confirm reservations, resolve questions.
• Travel data: (dates, destinations, number of people) when you request personalized itineraries or make reservations.
• Address/country: if necessary for payment processing, billing, or personalized proposals.

Additionally, we may automatically collect some technical data while browsing the website.

Purposes of processing

1. Respond to your inquiries, quotations, or travel requests.
2. Manage reservations, itineraries, and associated services.
3. Send commercial information, offers, and newsletters, if you consent.
4. Improve our website, services, and user experience.
5. Comply with legal, fiscal, accounting, or regulatory obligations.
6. Prevent fraud or misuse of services.

Legal basis for processing

• Consent: when you voluntarily request it (e.g., receiving commercial information).
• Contractual or pre-contractual necessity: management of reservations, quotations, itineraries.
• Legal compliance: according to Peruvian data protection regulations.

Retention period

• We will retain your data for as long as necessary for the collected purposes.
• If you subscribe to newsletters, we will keep them until you unsubscribe.
• Reservation, payment, or billing data will be kept as required by law.

Data transfer and sharing

• We do not share your data except as necessary to fulfill the requested service (transport providers, accommodation, etc.).
• In these cases, we only share what is strictly necessary with confidentiality guarantees.
• We do not sell your data to third parties without your express consent.

Data security

We implement technical and organizational measures to protect your personal data:

• Use of secure HTTPS protocol.
• Access restricted to authorized personnel only.
• Internal information handling policies.

User rights

You have the following rights:

• Access: request what data we are processing and obtain a copy.
• Rectification: request correction of inaccurate or incomplete data.
• Cancellation or deletion: delete your data when no longer necessary.
• Opposition: reject processing in certain cases (e.g., direct advertising).

To exercise your rights, contact us at:
Email: a5.viajesatumedida@gmail.com
Phones: 993304031 – 999955274

Cookies and similar technologies

We do not use cookies or analyze your browsing data.

Changes to the Policy

We may update this Policy at any time. Changes will be posted on the website with the update date. We recommend reviewing it periodically.